Shipping Policy

Local and Domestic Shipping

Biome Learning Center does not offer free standard shipping. *Please Note – We do not ship to PO boxes. Depending on the destination, all orders should be delivered within 3-5 business days after being placed but not guaranteed to be delivered in such timeframe. Delivery times may vary, especially during peak periods and holidays. A shipping confirmation email will be provided with all pertinent tracking information. We aim to fill and ship all orders within 48 hours of being placed. If you require an adjustment or have unique delivery requirements, please contact our customer service directly at support@biomelearningcenter.com and we will do our best to accommodate your needs. Please note that in order to ensure faster delivery, your order may consist of multiple packages delivered on different days.

Some circumstances may result in delayed shipping or delivery, such as:

• Issues related to credit card or payment
• Higher than expected daily order volumes over and above the fulfillment capacity of our shipping department
• Severe weather conditions
• Unexpected delivery issues (can’t find address, undeliverable, etc).
• While infrequent, certain Biome Learning Center products may go out-of-stock, at which point Biome Learning Center will be sure to contact you for direction on how to best move forward with your order. Customers can choose to simply delay shipments until the product is back in stock.
• Due to Covid-19, some carriers are experiencing longer than expected transit times. Thank you for your patience! We’re all in this together.

Risk of Loss

The risk of loss for and title to products purchased on the site passes to the purchaser upon delivery to Biome Learning Center’s carrier.

Incorrect Address

At Biome Learning Center, it is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase. Please ensure that all details, including the address, are correct before finalizing your order.

In the event that an incorrect or incomplete address is provided, Biome Learning Center cannot be held responsible for any delays, misdeliveries, or lost packages. Unfortunately, orders shipped to an incorrect address due to customer error are not eligible for a refund.

However, we are committed to helping our customers resolve any issues that may arise. If you realize that you’ve entered an incorrect address after placing your order, please contact our customer support team immediately. While we cannot guarantee changes to the delivery, we will do our best to assist you in rectifying the situation. Unfortunately, once the package has been dispatched, we are unable to make changes to the delivery on our end. Please reach out to the shipping carrier directly. 

International Shipping

We only ship within the United States. 

*Please Note – We do not ship to PO boxes

Customs, Duties, and Taxes

Please note that all international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping fees. Customs policies vary widely from country to country, so please contact your local customs office for more information.

If customs fees and duties are assessed, they must be paid by the recipient of the package. Unfortunately, we have no control over these charges and cannot predict what they may be. By placing an order, you agree to pay any customs duties and import taxes that may apply to your purchase.

If you do not see your country listed please reach out to support@biomelearningcenter.com